Returns & Exchange

Returns & Exchanges


Body jewelry are delicate products and it is your responsibility to handle with care. 

Please first know your size or measurements first before purchase. 

You can also go to your piercing specialist or your local piercing specialist and ask for your size.

The natural properties and composition of natural stone and materials define the unique beauty of each piece. Product images may show differences to the actual stone in color, shade, veining, color concentration, appearance and texture.  Such naturally occurring variations are to be expected in stone and are not considered defects.

Product images may also vary and can be different from the actual product received. 



Returns are accepted within 30 days of order date for eligible items.

To get started, just visit our RETURN CENTER and enter the email address and order number associated with your purchase.

Depending on the issue, we may contact you for further clarification regarding your return before approval.  Once your return request is approved, you will receive a return shipping label.  

Eligible returns your item must be unused and in the same condition that you received it in its original unopened condition. It must also be in the original packaging.

Several types of goods are not eligible for returns. For sanitary and health reasons, WE DO NOT ACCEPT WORN/USED JEWELRY FOR RETURNS OR EXCHANGES.  ALL RETURNED BODY JEWELRY, TOOLS AND ACCESSORIES MUST BE IN ITS OWN ORIGINAL UNOPENED SEALED PACKAGING.  Free or promotional items are also not acceptable.

Any products returned without Return Authorization or ineligible for return or deceptive/attempted fraudulent returns will be disposed and ineligible for further return processing.  We will NOT notify nor provide update or reasons on such returns.

International purchases are final.  We do not accept returns on international orders and shipments.